As soon as I notified customer service about a hole in one of the inner tubes, they sent one out right away, free of charge. Couldn't ask for better customer service. Thank you! My Dogger stroller is great. Just went on a 5k and it got lots of attention, lots of "I gotta get one!"
Overall I have been disappointed with the Dogger. Besides the flat tire the support for the basket has broken weld joints also the front wheel alignment is all messed up. It is not even a year old. To send it back for repairs is cost prohibitive and would take three weeks. Next time I will purchase something that I can get repaired locally.
Thanks for reading.
I am sorry to hear about the issues you have had with your Dogger, but there would be no costs to you to have it repaired as good as new because we would cover all the costs. We would send you a shipping label to have the Dogger returned to us and our production team would do a full repair replacing any parts that needs replacing.
If you would like to go ahead please let us know.
Thanks and sorry for the inconvenience.
We somehow had a cut in our front tire's innertube. Ordered online and received the new innertube in a very short time. It was easy to take the damaged one out and put the new one in.
I've had my trusty Dogger for about 10 years. It was a godsend for my two Shih Tzus as they aged. One of the inner tubes blew after several years and I had to replace it with a tube from a local bike shop. Of course they were out of the curved valve tubes but I was desperate. Fast forward a few years to using it with my new Shih Tzu puppy and I couldn't stand the inconvenience of the straight valve on that one tire. So I ordered a new replacement tube from Dog Quality and it's great. Like everything else on this site!
excellent wheel replacement easy to install -put new inner tube inti existing wheel now i have a spare tire when needed
this dogger is the best dog carrier ,on the market