My rain cover was a very hard type of plastic, and when I unfolded it to use it, the plastic basically cracked and crumbled. I emailed the company, and they sent out a replacement cover, no charge, no charge for shipping, nothing. The new cover is a completely different plastic. It’s softer, more flexible, and just seems like such better materials than the original plastic used.
I could not be happier with the new cover, and the customer service. Within a week of sending an email, the new cover was shipped and received.
So nice to have a company that completely backs their products and their quality. This stroller is hands down, best on the market. Customer service included!