Previous versions were made with a clear material that was far too stiff and would cause cracks and holes along the folds in the material that would let the rain in, so basically defeating the purpose of the rain cover.
This new version rain cover fits and works very well and is made from a very supple clear material that does not crack and split open like the previous versions.
It has been used often in these days for rainy winter. My dog enjoys his precious stroller even in the rain!
Great cover, very flexible great item to keep your fur babies dry also a great wind guard for the little ones
My rain cover was a very hard type of plastic, and when I unfolded it to use it, the plastic basically cracked and crumbled. I emailed the company, and they sent out a replacement cover, no charge, no charge for shipping, nothing. The new cover is a completely different plastic. It’s softer, more flexible, and just seems like such better materials than the original plastic used.
I could not be happier with the new cover, and the customer service. Within a week of sending an email, the new cover was shipped and received.
So nice to have a company that completely backs their products and their quality. This stroller is hands down, best on the market. Customer service included!
Dog Quality's customer service is bar none. I love the Dogger and so does my 2 Shih-Tzu's. They love the Dogger so much that I have to force them to go down and walk. 😊 I received a replacement to my original rain cover that was very brittle - it had multiple holes and tears. I tried patching it first with transparent tape but it was so crunchy that every time you fold it, it creates more rips and holes. I am now bringing the replacement rain cover indoor as per Ann-Marie's comment to another reviewer. I am certainly excited that they are looking at new materials as I would prefer the material to be softer and would drape around the Dogger. A short and long rain cover would be preferable to keep the Dogger from any splash from rain or dirt. BTW, where do you attach the tiny velcro?
Thanks for the feedback Ellen. We are excited for the new material since it is very soft and unaffected by the cold. As for the little velcro, those are there to help keep the rain cover in place in windy conditions. You can wrap them around the aluminum tube on each side of the Dogger. I hope that helps.